Please let us know once you’ve received your phone so that we can activate your SIM card for you – and load your pre-paid airtime, if applicable. We will send your phone number to you the moment we have activated your SIM card.
Network Registration & Making a Call
- In order to make a call, stand in an open space with horizon to horizon view, extend the antenna, and switch the phone on. When prompted to enter a PIN, the default PIN is 1111. Wait for the phone to register on the network, and ensure to have at least 3 bars of signal before making a call.
- To make a call: Use the international number format of “+” followed by a country code, area code (without the leading zero) and telephone number, and then press the green key to connect the call.
Test Messaging on Iridium Phones
- We are aware of some issues, on some cellular networks, with regards to SMS messages sent from Iridium not arriving on people’s cell phones. This is because many cellular operators couldn’t be bothered to implement the termination arrangements to receive the relatively low volume of text messages from the satellite networks. You should test the SMS service to make sure the country and cellular network you’re sending messages to are capable of receiving it. The work-around for this is to send outgoing SMS messages to people’s email rather than to their cell phone numbers. Most people have email on their cell phones these days, and can receive it on their cell phone this way.
- To send a free message (SMS) to your Iridium phone, simply go to www.iridium.com and click the ‘Send a Free Message’ link in the top-right corner and use the web applet to reliably send as many free messages as you wish. A very handy service for friends and family to stay in touch with you.
Test Your Iridium Phone
Ashbury SatCom offers a “Test-Your-Satellite-Phone” number that all Iridium subscribers can call free-of-charge. By dialling +1 480 752 5105 from their satellite phone, Iridium subscribers can verify that their phone is working properly and familiarize themselves with the phone’s operation. Callers will hear a recorded message confirming that their call was completed and offering quick tips on proper handset usage.
Connecting to the Internet with your Iridium
Iridium phones come with Direct Internet software in the box, which makes it very easy to establish an internet connection from your laptop, using the Iridium phone as a USB modem. This will give you 12kbps of throughput on your phone’s internet connection.
Do note however that this connection is very slow and not recommended for general web browsing, but you can get a lot more out of it if you combine it with the AxcessPoint Accessory and one of the email applications we describe further below in this guide.
Using the AxcessPoint Accessory with your Iridium
If you’ve purchased the optional AxcessPoint Accessory, then the AxcessPoint connects to the Iridium phone via USB, and you get a 30kbps internet connection which you can access from any Wi-Fi enabled device.
By default the AxcessPoint will establish an internet connection the moment you connect it to your Iridium phone, and the Wi-Fi device that is connected to the AccessPoint will immediately be able to access the internet.
If however you install the optional ‘AxcessPoint Mail & Web’ software that you can download from www.iridiumaxcesspoint.com, then it will manage the AxcessPoint’s internet connection for you, giving you advanced control. (Note there is also an Android version of this utility available in the Android store.)
Additionally, AxcessPoint Mail & Web includes an email client that is specifically designed for the Iridium network. You can draft and view emails offline and queue them up to be sent while connected at speeds up to 15x faster than standard web-based email, as well as configure email sizes to minimize your connection time.
AxcessPoint Mail & Web comes with a free @myiridium.net email address. See www.iridiumaxcesspoint.com for download and registration details.
Using Iridium to Send eMails from Your laptop
If you have purchased an AxcessPoint with your Iridium phone, the best solution for sending emails will be to use the AxcessPoint Mail & Web software that you can download for free from www.iridiumaxcesspoint.com.
AxcessPoint Mail & Web is specifically designed for the Iridium network. You can draft and view emails offline and queue them up to be sent while connected at speeds up to 15x faster than standard web-based email, as well as configure email sizes to minimize your connection time.
If you do not have an AxcessPoint, you can still send/receive emails from your laptop, using your phone as a standard USB modem – you need the Direct Internet 3 software that comes in the box with your phone for this.
In this case, instead of using Outlook though, you can save yourself a lot of airtime and make your experience a whole lot more pleasant, by using our free value-added, and simple, OnSatMail email program. OnSatMail can be used as a stand-alone email application, or you can configure your MS Outlook to work with it. Ask us if you want to use OnSatMail – we’ll email you a simple installation guide with a link to download the software.
SOS Emergency Service
Included with the Iridium Extreme is a free distress monitoring service from GEOS. Simply register your phone at www.geosalliance.com/iridium and you can travel with the peace of mind of knowing that when you press that SOS button, the guys at GEOS will know you’re in trouble.
The SOS button on your phone comes preconfigured to contact GEOS when pressed and held for 20 seconds.
Do note however that search and rescue (SAR) services are an optional extra (which you can purchase during GEOS registration at the link provided above). You can purchase SAR services up-front for a nominal fee, or you can just pay ad-hoc rates if and when you press the emergency button – but be prepared to pay mega-bucks for it after the fact.
Iridium 9575 Free Basic Tracking Service
If you have the 9575 Extreme satellite phone, then you can do basic free tracking with your phone. To use it you can simply SMS or email your co-ordinates to someone, and they can plot it on a map at http://map.iridium.com or via a third party service such as Google Earth.
It is also very easy to share your location, via SMS, using the ‘share location’ feature on your phone. It is also possible to set up the sending of tracking messages via an automated schedule on your Iridium Extreme handset.
Iridium 9575 Professional Tracking Service
If you have the 9575 Extreme satellite phone, we offer an optional professional web-based tracking service with advanced features for a nominal monthly subscription of $15 or GBP10 per device tracked with the system. This is ideal for applications such as remote worker tracking. The system records, stores, and displays all tracking messages for real-time central monitoring. Tracking intervals for devices out in the field can be remotely configured from the system.
A free trial of this service (called OnSatTrack) is included with all Iridium Extreme satellite phones sold by Ashbury SatCom. Should you like to evaluate the service just let your sales representative know and we will set it up for you. If you have already signed up for OnSatTrack, you can call our tracking people on +44 (0) 1493 603 460 for any technical support queries. Our sales people handle all commercial and billing related matters.
Incoming status reports and SOS messages can be on-forwarded to third parties such as rescue agencies, as required by the system operator. The system also supports one-on-one and bi-directional broadcast messaging between tracking devices, enabling fast, effective, efficient and affordable workforce management and coordination.
Additionally, the system comes with an Outlook plug-in for users who may wish to track their colleagues or family members from within Outlook. The mapping from the system can also easily be integrated into a third party website such as a blog. The system also supports integration with social networks like Twitter and Facebook.
Note that, in addition to the monthly charge of $15/GBP10 per tracked device, you are also charged for the transmission of the tracking messages. This is charged per 1000 bytes of data – which equates to 30 position reports. The first 1000 bytes per month is free of charge, thereafter you’re looking at $2 or GBP1.3 per 1000 bytes of data. Additional options for 8000 and 17000 bytes are also available.
Using Iridium Voicemail
- The number to retrieve voicemail is +881662990000. Refer to your manual for help on programming the voicemail number into the quick-dial button on your phone.
- When dialing for voicemail retrieval you will be prompted to re-enter the number of the person you’re trying to reach – enter your own Iridium number without the 00 prefix. You will then be prompted to leave a message – press the * key, you will then be prompted to enter your password, which is the last 7 digits of your satellite phone number. Your messages will now play back.